DELIVERY CHARGE

Free deliveries on all orders above £30 in the UK only.

A standard £4 charge will be applied to orders below this amount.

 

HOW DOES IT ALL WORK AT MASSINGHAM?

We use Royal Mail for all UK Deliveries. Depending on a variety of factors your order will either be sent by Royal Mail standard Delivery*, Royal Mail Recorded* or Royal Mail Special*. See policies 3.1, 3.2 & 3.14 under 'delivery' in Terms & Conditions.

 

Order are sent from this address: Massingham Chemist, 197-199 Roman Road, Bethnal Green, London, E2 0QY, United Kingdom.

Orders can't be placed for shipment outside the UK. See policies 3.9 & 3.15 under 'delivery' in Terms & Conditions.  

Read more on our delivery policies in the Terms & Conditions page

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE? 

We will do our best to have items at your door between 1 and 7 working days from the date of your order. Generally if we expect delivery to take longer than 7 days we will either call or email you with a delivery estimate.

Our methods are outlined in the Terms & Conditions page under 'delivery'. Orders placed within a certain time will be processed that day, see policy 3.2 in Terms & Conditions under 'delivery'. Read delivery policy 3.21 in T&C's for more on multiple shipments and what it means. 

 

I WANT TO RETURN MY ITEM, WHAT DO I DO? 

Get in touch with us! If you decide you don't want something after you order it then we are more than happy to accept a return within 28 days. As long as it is unused and in the same condition as when you received it then we will give you a refund as soon as it comes back to us! 

Please do note, for hygienic reasons we can't accept returns of make up items. Sorry! 

 

I WANT TO CANCEL THE ORDER I JUST PLACED, WHAT DO I DO? 

Call us! We can be reached on 02089802400 and we can process a cancellation and refund for you. 

payments by sagepay visa mastercard
All rights reserved. eCommerce by CSY Retail Systems